Microsoft Dynamics 365

An out of the box Dynamics 365 deployment rarely matches how your business actually works. That gap is where the real cost hides.

An out of the box Dynamics 365 deployment rarely matches how a business actually operates. The value comes from customizing it to fit your real processes, not forcing your processes to fit the default configuration. 

We implement and customize Dynamics 365 applications to fit your business processes across sales, customer service, project operations, and marketing. Our approach ensures that your Dynamics environment scales with your organization and integrates cleanly with your other systems. 

How we help 

  • Implementation and configuration: Dynamics 365 set up around your actual sales, service, or operations processes. 
  • Custom entity and workflow design: the platform adapted to your business logic, not the other way around. 
  • Integration with external systems: Dynamics connected cleanly to booking platforms, ERPs, and other business critical tools. 
  • Ongoing customization and support: your Dynamics environment evolving as your business changes, not frozen at the original go live configuration. 

Technology 

  • Microsoft Dynamics 365 
  • Dataverse 
  • Power Platform integration 
  • Dynamics 365 Customer Service and Sales modules 
  • Dynamics 365 Field Service where relevant 
  • custom plugin and workflow development 

 

Why it matters 

Our DMC ERP product, an all in one ERP system for destination management companies and tourism businesses, is built directly on Microsoft Dynamics 365, customized specifically for the operational realities of running a tourism business rather than a generic enterprise template. 

The most common Dynamics 365 failure mode is not a technical one, it is rolling out a system that mirrors a generic sales process instead of how your team actually sells. We start from your real sales or service workflow and configure Dynamics around it, rather than asking your team to adapt to the platform's defaults.

Frequently asked questions

Quite extensively. Our DMC ERP product is built directly on Dynamics 365, customised specifically for destination management and tourism operations, far beyond the default configuration.
No, tourism is where we have built the deepest customization experience, but the platform and our implementation approach apply to any sector with complex sales, service, or operations processes.
Yes, this is common work for us, connecting Dynamics to booking engines, payment gateways, and other business critical systems rather than running it in isolation.
Dynamics environments should evolve with your business, not stay frozen at the original configuration. Ongoing customisation and support is part of how we approach these engagements.