Public Sector Digital Services

Public sector digital projects answer to a different bar. Accessibility is not optional, and the service has to work for every resident, not just the most digitally comfortable ones.

Public sector digital projects answer to a different bar than private sector ones: accessibility requirements are not optional, procurement timelines are longer, and the service has to work for every resident, not just the most digitally comfortable ones. 

We work with municipalities and public sector organizations to develop digital strategy, evaluate technology options, and deliver services that meet accessibility and procurement requirements without losing sight of whether residents can actually use them. 

How we help 

  • Digital strategy for municipalities: roadmaps that account for public sector procurement, governance, and accessibility requirements. 
  • Citizen facing service design: appointment booking, information services, and digital tools designed for residents of all digital skill levels. 
  • Full website and platform redesign: complete service design, visual design, and technical implementation for public facing platforms. 
  • Accessibility compliant delivery: every public facing deliverable built to meet accessibility standards as a baseline, not an add on. 

Technology 

  • Infoweb CMS 
  • WCAG compliant design systems 
  • Microsoft 365 integration for public sector workflows 
  • accessibility audit and remediation tooling 
  • multilingual content management 

 

Why it matters 

We delivered the full website redesign for the City of Rovaniemi, covering service design, visual design, and technical implementation, the appointment booking system for Rovaniemi's Osaamo employment services project integrated with Microsoft 365, and the mobile guide for the Governing Body of Suomenlinna, a UNESCO World Heritage Site. 

Public sector digital services often have to serve the resident least comfortable with technology just as well as the most comfortable one, a constraint private sector projects rarely face with the same intensity. We design and test specifically against that lower bound rather than against an average user. 

Frequently asked questions

Yes, our work with municipalities including Rovaniemi and Lappeenranta has involved navigating public procurement timelines and requirements directly.
Built in as a baseline requirement for every public facing deliverable, not an optional extra clients have to specifically request.