We have been able to follow Lappset’s growth and internationalization closely, and address the changing digital business and marketing needs in across different markets. This long-term partnership has given us a strong understanding of Lappset’s business objectives, while at the same time allowing us to develop an excellent model of continuous improvement. A shared understanding of goals and collaborative teams work effectively to quickly address the challenges ahead in an ever-changing environment. The cornerstones of our service model are nominated experts, direct contact with Tietotalo's experts, and regular multi-disciplinary meetings.
When working on large development projects, we always form smaller, customized project teams with Lappset. Projects are conducted utilizing agile methods in iterative cycles, and key people in charge of each service are invited to participate in the project teams. This operating model enables effective project management, work prioritization, and the controlled integration of project deliverables into a continuous service.
A key component of continuous services is Tietotalo's Support Service, which helps and supports Lappset's experts with any technical problems related to the use of their online services.