Many generic AI platforms promise instant chatbots. They can summarise documents, answer FAQs, or automate simple tasks.
However, they come with major limitations:
- No control over data location or storage
- Limited transparency about model usage and security
- Weak integrations with enterprise systems
- Lack of governance and compliance documentation
These gaps make generic AI tools unsuitable for organisations handling customer data, financial information, or regulated content — especially in industries like hospitality, healthcare, manufacturing, and the public sector.